Pinnacle Quality Insight has awarded and recognizes St. Mary's Home Health Care the Customer Experience Award, for achieving best-in-class customer satisfaction standards in specific care issues three years in a row. Below are comments of patients gathered by CAHPS Survey Report interviews:
"I just appreciate them coming on time,helping me with my shoulder, and being very courteous and nice." - Barabara, a patient.
"I appreciate that they are very kind and efficient. They also give you good information of medicine and what treatment you are getting." - Angela, a patient.
"I liked that they cared when you called them with any problems. They were right there. We wouldn't be able to do it with out them." - Mary, a patient.
"I appreciate the knowledge of the caregivers and their patience in explaining things. I also appreciate their professional attitude, their thoroughness and their ability to listen to my home provider. They don't' just come here swinging, they actually listen to her about what is happening to me." - Carroll, a patient.
"I appreciated that he was always on time , he was very concerned, attentive, checked everything that he was involved in, and very respectful. I enjoyed him when he was here." - Dolores, a patient.
"To all at St. Mary's Home health care: I am home now and had a nice trip back. Thank you all so very much for the attention that you gave Joseph in my absence. I fear he would have been in very poor health when I returned, if not for your nurse's visits. You all made my time away much less stressful. I give praise to God for your helping hands God bless you all." - Gail, a caregiver.
"I would like to recognize Priscilla, my CNA. She is very gentle and is just a good person. The nurse is very, very good." - Ilene, a patient.
"I really liked Edgar and Brenda, the nurses. They were really good. Also, Oliver, the physical therapist, was nice and gentle." - Chester, a patient.
"I would like to recognize the physical therapist and the speech therapist, they were just absolutely fantastic." - Elizabeth, a patient.
Winner of Pinnacle's Customer Experience Award
Winner of Talk of the Town's Excellence in Patient Satisfaction Award - 4 consecutive years!